Refund Policy

Refunds & Returns Policy

At Cosmixly™, your satisfaction is our priority. If you have any issues with your order, we’re here to help.

💯 Money-Back Guarantee

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just contact us, and we’ll provide a return address and offer you a replacement or refund — whichever you prefer.

⚖️ If You’re Unsatisfied

If you’re not happy with your order, please reach out to our support team. We’ll do our very best to make it right.

📦 Return Costs

Customers are responsible for paying return shipping costs.

🚫 Refunds Not Issued If:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

• Your request is made more than 15 days after the guaranteed delivery period (30 days after shipment).

👉 You can submit a refund request within 15 days after the guaranteed delivery period has expired by contacting us through our Contact Us page.

❌ Order Cancellation

• Orders can be cancelled within 12 hours of purchase.

• Once processing and shipping has started, we’re unable to cancel your order.