❓ Frequently Asked Questions

1. Do I need to have an account to order?
No, you can check out as a guest. However, creating an account gives you benefits like:

• Faster checkout

• Order tracking & history

• Exclusive offers and product updates

2. What payment methods do you accept?
We accept all major credit & debit cards (VISA, Mastercard, Discover, AMEX), as well as PayPal and Amazon Pay.

3. How secure is my online order?
Your information is SSL-encrypted and securely transmitted to our payment processors. We never store credit card details on our servers.

4. Are there any exchange rates?
All prices are listed in USD. If you’re paying in another currency, your card issuer may convert the charge based on the current exchange rate.

5. How do I set my shipping address?
Please enter your address in English during checkout to ensure smooth processing and delivery.

6. Can I change my shipping address after placing an order?
Unfortunately, once your order has been processed, we’re unable to modify shipping details. Please double-check your address before placing your order.

7. How long does shipping take & how can I track my package?

• Orders are processed within 2–5 business days.

• Delivery takes approximately 13–14 business days (varies by location).

• You’ll receive a tracking number via email as soon as your order ships.